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Why am I getting a "Can not create SSO user" error when logging in?

  • 17 February 2021
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I use the SSO login URL my company provided but get a “Can not create SSO user” error.

Why is this happening?

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Best answer by aleks.community 8 June 2021, 21:07

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Sauce Labs allows only one unique email associated with a username.

Chances are, if a user has an existing account that has the same e-mail address that has been provided in the metadata for the SSO, there will be a clash, since the emails is already in use.

In those instances, contact Sauce Labs Support team and ask them to ‘free’ up your email.

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